Transportation Call Centers and Information & Referral/Assistance

  • Format: Case Study
  • Year: 2022
This Best Practice highlights successful strategies call centers can use to increase ridership by simplifying the process and increasing trust.

Source: https://www.nadtc.org/resources-publications/resource/transportation-call-centers-and-information-referral-assistance/

TA Centers: NADTC

Terms: Information dissemination, Information services

Tags: call center, call centers, I&R, information and referral, One-Call-One-Click

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