CCAM-TAC Mobility Management Workshop Series 2025

CCAM-TAC is hosting a multi-day series on mobility management and coordination at CTAA’s EXPO this year. That’s ten workshop sessions over three days! The workshops will be held in San Diego, California from Monday, June 2 to Wednesday, June 4. View full descriptions of each workshop below and get all the information about attending on the CTAA Expo website.

Monday, June 2

10:15—11:15 a.m. (60 minutes)

Room: Pacific A

Speakers: Bethany Bonilla; Dr. Na’amah Razon, UC Davis

This session will showcase ongoing research and initiatives addressing individuals’ mobility needs. Learn from projects at the intersection of transportation and health, focusing on mobility wallets—how they were designed, findings, and key takeaways (e.g., measures used, lessons learned, and gaps identified). Engage in a discussion about the need to explore shared, meaningful outcome measures across the health and transportation sectors. Goals: 1. Sharing ongoing research and completed projects insights. 2. Align efforts across stakeholders and identify standardized outcome measures. 3. Establish priorities and next steps for future projects.

11:30 a.m.—12:15 p.m. (45 minutes)

Room: Pacific A

Speakers: Bethany Bonilla, UC Davis; Dr. Na’amah Razon, UC Davis

Building on Transportation and Health Outcomes Workshop, this interactive workshop will explore potential health outcomes for researchers, policymakers, and other stakeholders to consider when evaluating transportation initiatives. Through a panel discussion and group engagement, we will begin developing a recommended outcomes/survey document that can guide future evaluations and studies at the intersection of transportation and health. Goals: 1. Co-develop a working document outlining meaningful shared outcome measures. 2. Identify key evaluation domains and validated measures. 3. Discuss funder expectations and future research directions.

2:00—3:15 p.m. (75 minutes)

Room: Pacific A

Speakers: Shanna Ratner, Yellow Wood Associates; Melissa Levy, Community Roots

Show your impact in your community using an interactive systems-based strategic planning/measurement process developed by Yellow Wood Associates called You Get What You Measure. This methodology is focused on identifying shared goals and indicators of progress in a systems context. It is a powerful and highly participatory process that integrates evaluation (measurement) and a focus on outcomes into the process of project design from the start. You Get What You Measure involves bringing together a wide variety of stakeholders, in this case, those with an interest in, concern about, and instrumental to the success of local and regional transportation systems to serve people with disabilities, older adults, and individuals of low income and their partners.

3:30 p.m. — 4:45 p.m. (75 minutes)

Room: Pacific E

Speakers: Melissa Harris, American Association of Service Coordinators

Making Connections: Successful Housing and Transportation Provider Partnerships. Once low-income Americans’ affordable housing needs are met, the next barrier that must be addressed to support self-sufficiency and stability is most often transportation. During this workshop, panelists will share how their housing organizations have partnered with transportation providers during the development and ongoing operations of affordable apartment buildings to bring much-needed resources to tenants. Panelists will highlight the importance of transportation partnerships, especially for older adult tenants who can easily become isolated and unwell without reliable access to social activities, grocery stores and doctor visits. Attendees will also learn how to find affordable housing sites in their communities and begin building connections with them.

3:30 p.m. — 4:45 p.m. (75 minutes)

Room: Pacific A

Speakers: Robbie Sarles, RLS & Associates

In the passage of the Fixing America’s Surface Transportation (FAST) Act (Pub. L. No. 114-94) in 2015, Congress stipulated that the USDOT and CCAM develop a cost allocation technology to account for disparate Federal reporting requirements and maintain separation of funding sources by trip for Non-Emergency Medical Transportation Services (NEMT). On behalf of CCAM, FTA contracted with RLS & Associates, Inc. through a Small Business Innovation Research project to develop a cost allocation method/technology that enables improved coordination across multiple Federal agency programs that provide funding to access human services transportation including NEMT. As part of the set up and operationalization of the CCAM Technical Assistance Center, the model will be transitioned to the new website. RLS will host the model with sufficient redundancies, provide ongoing maintenance, secure necessary software licenses, and maintain cybersecurity insurance. RLS will also promote its use and provide technical assistance on the model’s capabilities and how it can best be used to further coordination at the local level. Come see the demo of this Cost Allocation Tool to learn more about this tool, and learn how to utilize it in your agency.

Tuesday, June 3

9:00—10:15 a.m. (75 minutes)

Room: Pacific A

Speakers: Will Rodman, TTI; Carrie Diamond, Easterseals

Volunteer Drivers Programs (VDPs) can be an important resource for mobility in rural and low-density areas. Do you operate or work with VDPs, or are you curious to learn how they can help meet the challenges you may be facing in underserved areas? NCHRP Project 08-183, Volunteer Driver Programs in Rural and Low-Density Areas is underway to create a resource for State DOTs and other entities to plan, implement and sustain VDPs to respond to transportation gaps. In this interactive session, Will Rodman (TTI) and Carrie Diamond (Easterseals) will share the preliminary findings from their work so far, then they want to hear from you! What are your experiences with VDPs? What guidance would you need to implement and manage a VDP? What metrics do you use to gauge performance? What lessons learned do you have to share? Will and Carrie will lead the group in a facilitated discussion to inform the work of the research team moving forward.

10:30—11:45 a.m. (75 minutes)

Room: Pacific A

Speakers: Beverly Sidlo-Tolliver, Arrowhead Regional Development Commission; Rachel Fichtenbaum, Massachusetts Department of Transportation

This panel will explore statewide and regional mobility management in two states: Minnesota, which has an established system, and Massachusetts, which is in the early stages of setting up a system. Although the two states are at different stages, partnerships and collaboration play an important role in each. The Minnesota Department of Transportation (MnDOT) is supporting mobility management through a network of Regional Transportation Coordinating Councils (RTCC). Regional Development Organizations and Community Action Agencies are involved as fiscal agents for many RTCCs and assist with integrating transportation coordination within other planning areas such as economic development, livability, and public health. Hear an overview of RTCC projects in Minnesota and a deeper look at how the Arrowhead RTCC uses local, state, and national partnerships to improve access, availability, and options for transportation services in northeastern Minnesota. Then we’ll shift east and hear how Massachusetts is promoting mobility management statewide through a partnership-based approach. In partnership with aging and disability service agencies, Regional Transit Authorities, and other stakeholders, the Massachusetts Department of Transportation (MassDOT) embarked on a study in 2023 to determine whether a statewide system of regional mobility managers would be beneficial to Massachusetts. Based on the findings, MassDOT applied for and received an FTA Innovative Coordinated Access and Mobility grant to pursue next steps and develop a state-level CCAM. In addition, MassDOT has partnered with one of the state’s Regional Transit Authorities – the Greater Attleboro Taunton Regional Transit Authority – to maintain and enhance a statewide one-click website with information about public and private transportation options.

1:45—2:45 p.m. (60 minutes)

Room: Pacific A

Speakers: Tyler Madell, Shared Mobility Inc.

Innovations in micro mobility technology have transformed the landscape of publicly available transportation options and some transit providers are beginning to take notice. This session will focus on how community based micro mobility programs can expand the reach of transit, helping to provide greater flexibility for users and increased access to jobs, education, other services, and recreation.

Wednesday, June 4

2:00—2:45 p.m. (45 minutes)

Room: Pacific A

Speakers: Barry Whaley, Burton Blatt Institute of Syracuse University

Nearly six percent of Americans with disabilities have difficulty with daily travel. People with travel limiting disabilities are less likely to own a vehicle, take fewer trips and live in lower income households. They are more likely to rely on public transportation, paratransit services, rides from friends and family to get to and from their job. Many rely on pedestrian rights-of-way that exclude some people with disabilities to get to work or access public transportation resources.This session will focus on the problems caused by the inaccessibility of public spaces and how federal, state and local law and policy address these barriers to make public spaces more accessible. We will discuss the need to have inclusive public rights-of-way as an important part of the Americans with Disabilities Act goal to promote economic self-sufficiency. The session will focus on the work of the Inclusive Public Space Project, a five-year research project that examines the causes of street exclusion in five countries, including the United States. Learning Objectives: Participants will learn about the emerging United States findings of the Inclusive Public Space Project as they apply to: Infrastructure Street interactions with other users Reporting and enforcement.

3:00—3:45 p.m. (45 minutes)

Room: Pacific A

Speakers: Bill Wagner, CTAA and FTA Leadership

The Coordinating Council on Access and Mobility (CCAM) wants to hear from Federal Transit Administration (FTA) grantees, small urban and rural transit providers, and anyone else at the CTAA Expo interested in sharing input into the next CCAM Strategic Plan. The feedback received will be critical to better understanding the federal policies and practices that Impede state and local transportation coordination. Input received will be incorporated into the next CCAM Strategic Plan, with FTA leading work to address the identified barriers and promote identified promising practices. The goals of the session: Understand the current state of transportation services for people with disabilities, older adults, and individuals of low income; Identify transportation coordination success stories and promising practices; and Identify barriers to transportation coordination.

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