Resources
Service Coordinators Transportation Guide
A new guide from AASC highlights the difference service coordinators are making in resident mobility and provides resources for creating…
A new guide from AASC highlights the difference service coordinators are making in resident mobility and provides resources for creating…
Despite an increase in Mobility-as-a-Service (MaaS) initiatives that aim to pave the way for both public and private MaaS Operators,…
Mobility as a Service (MaaS) is expected to introduce a new mobility model that promotes smarter and more sustainable urban…
Transit agencies are increasingly offering an alternative service for their Americans with Disabilities Act (ADA) paratransit riders. This service is…
America’s payment system is transforming as methods of transacting digitally grow. Digital transactions offer the opportunity to move money faster,…
Reliable access to transportation is essential to holding a job, grocery shopping, and getting to school, child care, social services,…
This newsletter focuses youth transportation topics that are geared towards young people and their adults, school staff, and youth &…
Needham Community Council – Needham, MA
In 2017, the Needham Community Council began supplementing its volunteer driver medical transportation program with trips provided through the ridehailing company, Lyft. Lyft rides were funded through the Needham Community Council operating budget and a donation from Beth Israel Deaconess Hospital – Needham.
Brookline Council on Aging – Brookline, MA
Transportation Resources Information Planning and Partnership for Seniors (TRIPPS) is an initiative of the Brookline Council on Aging. TRIPPS launched in 2015 with initial funding through a grant from the Massachusetts Department of Transportation using federal 5310 funding. We provide information, resources, and support to older adults in Brookline who are looking for transportation options. Our focus has been on older adults who are either not driving or are transitioning from driving to other modes. About 70 percent of our older adults who we work with do not own a vehicle.
Gloucester Health Department – Gloucester, MA
Cape Ann Seniors on the GO launched in October 2019 across the communities of Gloucester, Rockport, Essex and Manchester by-the-Sea to meet an identified need of improving access to healthy food and opportunities for physical activity among low income older adults through increased transportation access. This pilot grew out of the work of the Cape Ann Mass in Motion coalition, a part of the Massachusetts Department of Public Health’s Municipal Wellness & Leadership Program. The need for food and physical activity access was identified through root cause analysis and examining high rates of chronic disease among older adults in our Cape Ann communities. Over half of older adults who reside in Gloucester have four or more comorbidities.
Dakota County Community Services, “The Rapid” – Dakota County, MN
RideLink is a network of five area transportation providers that together provide older adults (age 60+) with door-to-door transportation as a complement to the fixed route bus. RideLink can be utilized for medical appointments, shopping trips, and recreational trips, which sets it apart from other options in the area that limit rides for older adults for specific purposes. RideLink’s providers have multiple types of vehicles that provide service to those who use a wheelchair accessible, and also accommodate service animals and caregivers.
Franklin Regional Transit Authority – Greenfield, MA
In 2019, FRTA launched the FRTA Access microtransit program. In contrast to many microtransit programs that are contracted out to a third-party company, FRTA operates its microtransit in house: FRTA upgraded its scheduling software to allow riders to book on-demand rides, and uses its existing demand-response vehicles to make the trips. Eligible demand-response riders have priority when they reserve in advance, and then any remaining capacity is open to the general public through the FRTA Access app. Initially, riders could only summon rides through the app, but over time FRTA also added an online reservation as some parts of the region lack good cell coverage.
Franklin Regional Transit Authority – Greenfield, MA
In April 2021, the Franklin Regional Transit Authority (FRTA), which provides transportation in 41 communities in rural Western Massachusetts and fixed-route services in the small city of Greenfield, added a new pilot to expand mobility for workers needing to commute to late night and early morning shifts. In partnership with the local Workforce Board, FRTA received a grant to fund taxi rides for workers needing to get to second and third shift jobs during hours when public transit was not operating. In addition to getting a ride to work, participants could also stop at a childcare facility if they needed to drop off or pick up their children on the way.
SeniorCare Inc. – Gloucester, MA
Recognizing that they would not be able to fill all trip requests with just their volunteer driver program, they also set out to become knowledgeable about other transportation options in the region, and to share that information with their riders. SeniorCare began by reaching out to area Councils on Aging and the local transit authority to learn about their transportation services. They compiled a town-by-town listing of transportation resources, posted on the SeniorCare website. To keep the information up to date, SeniorCare does regular outreach. When a new caller requests a ride, SeniorCare’s Transportation Coordinator discusses all transportation options appropriate for them and mails them a welcome packet with that information.
Franklin Regional Transit Authority – Franklin County, MA
In November 2021, Franklin Regional Council of Governments (FRCOG) a new program, entitled the Franklin County Access Pilot for Nonprofits. It was created for a coalition of local health and social service agencies. FRCOG had funding from a state legislative earmark that they originally planned to use to subsidize Lyft rides. The Lyft pilot was delayed due to lack of Lyft drivers in the rural area, and in the meantime, FRTA’s in-house ride-hailing program, Access, launched. , so FRCOG pivoted to subsidize microtransit rides instead of Lyft rides. FRTA’s Advisory Board met in May 2022 to discuss the future of these initiatives and voted to make the FRTA Access a permanent program.
OCCK Public Transportation – Salina, KS
On the Go: Enticing Seniors to Try Salina’s Public Transportation program began in 2022 as a partnership between the Salina Senior Center, OCCK Transportation and the Mobility Manager for North Central Kansas. The goal of the program is to increase the number of senior citizens using Salina’s public transportation system.
Cape Cod Regional Transit Authority – Hyannis, MA
To promote access for Cape Cod residents to specialty medical appointments in Boston, the Cape Cod Regional Transit Authority (CCRTA) has run a Boston Hospital shuttle since 2001. The shuttle starts on the Outer Cape and picks passengers up at seven stops in different Cape towns, and then drives into Boston and drops passengers off at their appointments. In the early afternoon, the shuttle picks riders back up for the return trip to the Cape. Prior to the pandemic, service ran one daily round trip five days a week; since the pandemic, the shuttle runs Monday through Thursday. In order to serve as many residents as possible, the shuttle is open to the general public.
City of Pittsfield RSVP Program – Pittsfield, MA
Wheels for Wellness exemplifies two promising practices: cross-sector collaboration and building on existing assets. When deciding what type of transportation program to pilot, the partners selected a volunteer driver program because it built on what they identified to be the county’s assets: an older population, a high rate of car ownership, and a strong regional culture around looking out for each other. They then looked to existing volunteer driver programs in the region to see how they might scale these local and regional initiatives. A regional volunteer driver program run by an all-volunteer healthcare facility in Southern Berkshire County inspired them to serve the entire county. They then identified the Pittsfield RSVP program as having potential to scale up its operations.
Maumee Valley Planning Organization – Maumee Valley, OH
The mobility management program at Maumee Valley Planning Organization began in November 2020. The project launched a Coordinated Transportation Plan with the goal of developing consensus across all jurisdictional counties.
Australia’s first Mobility as a Service (MaaS) trial commenced in April 2019 in Sydney, running for two years. This report…
This report compiles blog posts published on the National Center for Mobility Management website. The posts cover closely related topics:…
Technical Assistance Coordination Library The Transportation Technical Assistance Coordination Library (TACL) provides a sustainable methodology and platform for access and…
Mobilizing Transit and Public Health Partnerships for COVID-19 Vaccinations: Practical Examples – Part 3 NCMM hosted this webinar to assist…
The purpose of this report is to provide an overview of the latest best practices that can enable the effective…
This discussion paper has attempted to utilise findings from the user perspective, in an interplay with (mainly) the service perspective,…
The Mobilizing Transit and Public Health Partnerships for COVID-19 Vaccinations series has provided examples from around the country of practical…
In this brief, NCMM has researched and sourced national examples that support the ability of transit agencies, human service and…
This NCMM information brief can help mobility management professionals identify potential transportation services that can be included in a continuum…
Mobilizing Transit and Public Health Partnerships for COVID-19 Vaccinations: Practical Examples – Part 1 NCMM hosted this webinar to…
Functions:Trip InformationTrip Payment Subfunctions:Itinerary Planning (web)Real Time Information (web) Applicable Grants:None Description: EMBARK, which serves the Oklahoma City metro area,…
The purpose of this State Health Official (SHO) letter is to describe opportunities under Medicaid and CHIP to better address…
Regional and state-wide mobility systems currently planning, operating or implementing one-call/one-click (OC/OC) systems convened through a peer exchange to discuss…
Functions: Trip Information Subfunctions: Itinerary Planning (web) Applicable Grants: None Description: The Mass Transportation Authority (MTA), based in Flint, Michigan,…
A collection of FAQ pages from the FTA in response to increasing interest throughout the transit industry about partnering with…
The Review Team examined the full set of transit technologies and identified lists of most needed technologies for each service…
The Formula Grants for Rural Areas program provides capital, planning, and operating assistance to states to support public transportation in…
Explains how states can use untapped funding options under the Affordable Care Act to expand services for targeted low-income populations…
In May 2016, the Federal Transit Administration (FTA) awarded a Mobility on Demand Sandbox Demonstration grant to a two-region partnership…
This issue brief provides definitions and summaries of the concepts of “food insecurity” and “food insufficiency” and offers initial data…
The Rogue Valley Transportation District (RVTD) of Southern Oregon developed the Go Vets program which ran from April to August…
An 8-step tool for creating a customized travel plan for individuals, including detailed worksheets to use in completing the plan.
As part of NCMM’s Mobility Management Connections (MMC) networking and mentoring platform, MMC Conversations is an informal forum for mobility management…
This report, required by FAST Act Section 3006(c), identifies challenges and barriers to improving access to transportation for targeted populations…
Mobility Management Connections ConversationAugust 13, 2020 As part of NCMM’s Mobility Management Connections (MMC) networking and mentoring platform, MMC Conversations is an…
NCMM’s Integrating Emergency Management and Mobility Management report explores emergency management concepts, synergies with mobility management, and potential strategies for…
NCMM’s Statewide Mobility Management: Factors Affecting the Creation and Success of Networks study and report examines those characteristics that sustain…
This guide defines Federal fund braiding for local match and program eligibility to enable Federal agencies and Federal grant recipients…
This toolkit is intended to guide transit agencies on steps they can take to help combat human trafficking, including how…
This American Journal of Public Health article quantifies the number of people in the US who delay medical care annually…
Nearly all transit agencies are seeing potential benefits to multimodal payment convergence. However, many agencies find that implementing necessary upgrades…
Five different business models for mobile fare payment apps are examined, as the world of apps used by transit agencies…
This guide focuses on how communities can provide transportation services to support access to rural healthcare, which may also benefit…
“Multi-modal planning creates communities where it is possible to get around by walking, bicycling and public transport. This provides various…
This fact sheet describes FTA’s Enhanced Mobility of Seniors & People with Disabilities program (49 U.S.C. Chapter 53, Section 5310) as reauthorized under…
This circular provides guidance to recipients and subrecipients of Federal Transit Administration (FTA) financial assistance necessary to carry out provisions…
One of Smart Columbus’ goals is to create opportunity for Columbus residents by providing better access to jobs and services…
This report offers examples of policies and pilot programs that take into consideration the transportation needs of persons with disabilities.…
“Members of the CCAM recently met in person and published a strategic plan (Mobility for All 2019-2022). The Council will…
The 85th percentile rule in speed limit setting—an arbitrary but longstanding convention—has begun to weaken in recent years, with new…
This resource guides communities through the various steps of performing an inclusive walk audit. A walk audit is an activity…
The face of transportation is changing, with lots of new ways to get places, including ride-share services such as Uber…
Functions:Trip Information Subfunctions:Itinerary Planning (phone + web) Applicable Grants:Veterans Transportation and Community Living Initiative (VTCLI) Description:The Simply Get There website…
Functions:Trip InformationTrip Booking Subfunctions:Provider Options (phone) Reservation Service (phone) Applicable Grants:Veterans Transportation and Community Living Initiative (VTCLI) Description:Veterans Ride Connect explains…
Functions:Trip Information Subfunctions:Itinerary Planning (phone + web) Applicable Grants:Veterans Transportation and Community Living Initiative (VTCLI) Description:The FindMyRidePA website describes the…
Functions:Trip Information Subfunctions:Provider Options (phone + web) Applicable Grants:Veterans Transportation and Community Living Initiative (VTCLI) Description:The MyVetRide.org website explains “MyVetRide.org is…
Functions:Trip Information Subfunctions:Itinerary Planning (web) Applicable Grants:Veterans Transportation and Community Living Initiative (VTCLI) Description:The Utah Ride Link website explains its service,…
Functions:Trip Information Subfunctions:Itinerary Planning (web) Applicable Grants:Veterans Transportation and Community Living Initiative (VTCLI) Description:TransPortal’s activities are explained on its website,…
Functions:Trip Information Subfunctions:Provider Options (web) Applicable Grants:Veterans Transportation and Community Living Initiative (VTCLI) Description:Find A Ride is a mobility discovery…
Functions:Trip Information Subfunctions:Itinerary Planning (phone + web) Applicable Grants:Veterans Transportation and Community Living Initiative (VTCLI) Description:The Trip Resource Center explains…
This calculator is designed to help community-based organizations and their health system partners plan sustainable financial arrangements to fund the…
Functions:Trip Information Subfunctions:Itinerary Planning (web) Applicable Grants:Mobility on Demand (MOD) Sandbox Program Description:TriMet is an agency that “provides bus, light…
Functions:Trip Information Subfunctions:Provider Options (web) Itinerary Planning (web) Applicable Grants:None Description:From a Livingston County News article, “Livingston County has launched a…
Functions:Trip InformationTrip Booking Subfunctions:Provider options(phone + web)Reservation service (phone) Applicable Grants:Veterans Transportation and Community Living Initiative (VTCLI) Description:The Alliance for…
Functions:Trip Information Subfunctions:Provider Options (phone + web) Applicable Grants:Veterans Transportation and Community Living Initiative (VTCLI) Description:Myride2 has a “Find a Ride…
Functions:Trip Information Subfunctions:Provider Options (web)Itinerary Planning (web) Applicable Grants:Veterans Transportation and Community Living Initiative (VTCLI) Description:As explained on the LinkForCare.org…
Functions:Trip Information Subfunctions:Provider Options (web) Applicable Grants:Veterans Transportation and Community Living Initiative (VTCLI) Description:Outreach is described on its website as…
Functions:Trip Information Subfunctions:Itinerary Planning (web) Applicable Grants:Veterans Transportation and Community Living Initiative (VTCLI) Description:The VetLink Trip Planner website includes a note…
Functions: Trip Information Subfunctions: Provider Options (web) Applicable Grants: None Description: The Maricopa Association of Governments (MAG) explains on its website…
State of Vermont Spotlight Project This project builds off of Go! Vermont, a robust multi-modal transportation information program for the…
Denver Metro Area Spotlight Project The Denver Metro Area project has two owners, the Denver Regional Council of Governments (DRCOG)/Denver Area Agency…
Northwest Phoenix Metro Area Spotlight Project Northwest Valley Connect (NVC) is a nonprofit that formed and began operations in 2014…
Central Florida Spotlight Project LYNX, the transit agency for the Orlando metro area, has led multiple efforts. To address the…
This report unpacks the interdependency between the provision of Medicaid NEMT and local public transportation. It uses case studies of…
Functions: Trip Information Subfunctions: Itinerary Planning (web) Provider Options (web) Applicable Grants: Massachusetts Department of Transportation Community Transit Grant (CTG) Description:…
Functions: Trip Information Subfunctions: Provider Options (web) Applicable Grants: N/A Description: Lutheran Social Services of Wisconsin and Upper Michigan explains…
This Research in Progress Webinar discusses several low-cost ways of improving transportation opportunities for low-income urban diabetic patients, including providing…
Health care systems are paying increased attention to social factors, such as access to stable housing, reliable transportation, and nutritious food.…
The report responds to major concerns of public transportation agencies about the rising demand and costs to provide kidney dialysis…
This report identifies the opportunities and barriers that TNCs present for people with disabilities in San Francisco, how their presence…
This toolkit compiles emerging practices and resources to support rural communities seeking to build relationships with philanthropies across the United…
A user-friendly guidebook for state and local transportation professionals that identifies the challenges and best practices for successful communication and…
Essential hospitals care for underserved patients and communities—those most affected by transportation barriers. Recognizing the impact of transportation on health…
Introducing or expanding public transportation is a HI-5 intervention that helps people reach everyday destinations, such as jobs, schools, healthy food…
The Practical Playbook II: Building Multi-sector Partnerships That Work, is a resource from the CDC, de Beaumont Foundation and Duke…
A report that looks at access issues to opioid addiction treatment in rural areas, including physician and clinic shortages, and…
TRB’s Transit Cooperative Research Program (TCRP) Research Report 195: Broadening Understanding of the Interplay Among Public Transit, Shared Mobility, and…
In their search for a second HQ site, Amazon’s essential requirement for high-quality transit was, in the words of Laura…
TRB’s Transit Cooperative Research Program (TCRP) has released the Handbook for Examining the Effects of NEMT Brokerages on Transportation Coordination.…
The Health Impact in 5 Years (HI-5) initiative highlights non-clinical, community-wide approaches that have evidence reporting (1) positive health impacts,…
This manual provides a reference for planning and designing a Transportation Management Coordination Center using intelligent transportation systems (ITS) and other technologies…
“Bus stops are the front door to American public transit systems: they are where half of transit riders wait for…
This report combines recently published research and newly available data from a national travel survey and other sources to create…
TRB’s Transit Cooperative Research Program (TCRP) Research Report 195: Broadening Understanding of the Interplay Among Public Transit, Shared Mobility, and…
TRB’s Airport Cooperative Research Program (ACRP) Synthesis 84: Transportation Network Companies: Challenges and Opportunities for Airport Operators compiles experiences and…
“American communities are at a crossroads. Transportation and related land use decisions are central to building healthy places for healthy…
A webinar covering TCRP’s Research Report 195: Broadening Understanding of the Interplay Between Public Transit, Shared Mobility, and Personal Automobiles, which…
In recent years, the planning and delivery of community transportation have seen their own “industrial revolution,” except at a much…
TRB’s Transit Cooperative Research Program (TCRP) Web Only Document 70: Improving the Resilience of Transit Systems Threatened by Natural Disasters,…
TRB’s Transit Cooperative Research Program (TCRP) Web Only Document 70: Improving the Resilience of Transit Systems Threatened by Natural Disasters,…
Public transportation law requires public transportation agencies that receive Federal Transit Administration (FTA) funding under the Section 5307 Urbanized Area…
We’ve all seen it: the public meeting where discussions are derailed, and anger and polarization frames the room. What makes…
Using information from dozens of regional planning and development organizations and their partners, the report suggests a framework for considering…
A new study by SUMC for the Transit Cooperative Research Program finds that peak use of transportation network companies (TNCs)…
Executive Summary In the United States, public transportation agencies are experimenting with on-demand, shared, and dynamic models to augment traditional…
“Students with disabilities are a key group to include when developing and implementing a Safe Routes to School program.1 On…
“This manual provides a reference for planning and designing a Transportation Management Coordination Center using intelligent transportation systems (ITS) and other technologies…
This report describes the Ultimate Urban Circulator (U2C) program, JTA’s plans to modernize and expand the city’s Automated Skyway Express using autonomous vehicle technology. The U2C concept takes full advantage of the existing Skyway assets and fully integrates advancing technologies.
“By itself, this definition is quite general and open to discussion and interpretation. That is why CUTA supports the definition…
This implementation guide, a continuation of that collaboration, is meant to be a resource for current mobility management professionals, volunteer…
“This manual provides a compendium of best practices to help transit and other transportation professionals improve pedestrian and bicycle safety…
Economic research focused on enhancing the mobility of the elderly and disadvantaged individuals is insufficient. To address this insufficiency, a…
“What is already know on this topic: Active commuting, such as walking or cycling, has been recommended as a feasible…
Describes the scope of the problem of transportation barriers and its financial impact due to missed appointments, reporting results from…
TRB’s Transit Cooperative Research Program (TCRP) Research Results Digest 99: Improving Mobility for Veterans mobility explores issues facing our veterans…
TRB’s Transit Cooperative Research Program (TCRP) Report 164: Community Tools to Improve Transportation Options for Veterans, Military Service Members, and…
TRB’s Transit Cooperative Research Program (TCRP) Synthesis 115: Open Data: Challenges and Opportunities for Transit Agencies documents the current state…
“Walking and cycling are more than low-carbon modes of transport that enhance urban quality and facilitate social cohesion; they are…
Policy makers and researchers are increasingly recognizing the connections between public health and transportation, but health improvements are typically framed…
TRB’s Transit Cooperative Research Program (TCRP) Research Results Digest 107: Developing Partnerships between Transportation Agencies and the Disability and Underrepresented…
TRB’s Transit Cooperative Research Program (TCRP) Report 168: Travel Training for Older Adults, Part I: A Handbook presents a comprehensive…
TRB’s National Cooperative Highway Research Program (NCHRP) Research Results Digest 366: Local and State Partnerships with Taxicab Companies discusses how…
TRB’s Transit Cooperative Research Program (TCRP) Web-Only Document 62: Standardizing Data for Mobility Management explores opportunities for the standardization of…
TRB’s Transit Cooperative Research Program (TCRP) Synthesis 98: Ridesharing as a Complement to Transit explores current practices in using ridesharing…
TRB’s Transit Cooperative Research Program (TCRP) Report 143: Resource Guide for Commingling ADA and Non-ADA Paratransit Riders is designed to…
This resource provides a general introduction to the topic of transportation as a barrier to health care access in the…
The tool provides data on a set of transportation and public health indicators for each U.S. state and metropolitan area…
This research paper documents the state-of-the-practice in terms of public participation strategies to inform and engage the public in transit-related…
“The Netherlands are well-known for their high bicycle usage. The approach of the Health Economic Assessment Tool and life table calculations…
“Public bikesharing has emerged as one of the latest transportation innovations, transforming North American cities and providing people with more…
Provides an overview of the different ways states are dealing with increasing numbers of individuals, who because of age, income…
The Affordable Care Act (ACA) provides new but limited opportunities to promote or fund specialized transportation services for older people…
This report highlights ten innovative human service programs that address specific challenges faced by rural communities, including transportation access.
Two key federal programs and several other programs identified by GAO provide funding for transportation services for older adults. The…
“In the last decade, shared mobility services have taken off across the United States as a complement to local public…
This circular is a reissuance of guidance on the administration and preparation of grant applications for the Formula Grants for…
Describes VA services designed to improve veteran’s access to health care, shares success stories of mobility managers working within and…
This brief is written for mobility managers as they collaborate with human service agencies in their community to provided coordinated…
Residents in subsidized-cost housing often have complex needs that necessitate a variety of supportive services. Transportation access is integral to…
The latest in our series of findings from our ongoing work on “Re-Programming Mobility” is a trend report and set…
“Bike-share has taken many forms over the course of its development, from free bikes left for a community to use…
This circular is a reissuance of guidance on the administration of the transit assistance program for seniors and individuals with…
Reports results of a survey of rural veterans transportation needs in Minnesota, Montana, and North Dakota. Also includes simulation of…
Have more mobility news that we should be reading and sharing? Let us know! Reach out to us (info@ccam-tac.org).
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