Four Improvements Driving Positive Change in the Medical Transportation Industry

Highly sophisticated brokers and their transportation provider networks have invested in these improvements that have reshaped the industry

Although they are not really acknowledged or recognized as important stakeholders of the health care delivery system, non-emergent medical transportation (NEMT) brokers and providers are, for some patients, a lifeline to accessing medical care, just as important to the healthcare continuum as health plans, managed care organizations and medical providers.

Fundamental change is happening to elevate the industry using best practices and emerging technology. High quality NEMT management includes the use of brokers and transportation providers who adhere to state and local regulations, quality standards and seamless integration. In collaboration, they are now focusing on four areas that were previously overlooked, understaffed or less efficient than today’s new models that get the patient to the medical appointment on time.