Why a Next Generation NEMT Infrastructure is Reshaping Healthcare Access

Transportation is something many of us take for granted, yet it can be the missing link in accessing healthcare for millions of Americans. The truth is simple and deeply consequential: if patients can’t get to their appointments, they can’t receive care. For vulnerable populations like Medicaid members, older adults and individuals managing chronic illnesses, a missed appointment can lead to undiagnosed conditions, avoidable complications, preventable ER visits and worsening health outcomes.

That’s why Non-Emergency Medical Transportation (NEMT) is much more than a support service — it’s a cornerstone of equitable healthcare. But the traditional NEMT model is failing. It is anchored in outdated technology, paper-based processes and fragmented workflows, which contribute to delays, inefficiencies and a higher risk of fraud, waste and abuse.