Mineta Transportation Institute: Microtransit fills transit, ride-hailing public transit void

A new paper by the Mineta Transportation Institution argues that microtransit is the answer for public transit agencies to overcome the pre-pandemic challenges presented by on-demand ride-hailing services.

The paper, Microtransit: A Good Idea Just Got Even Better, said that ride-hailing services were pulling customers away from public transit before the pandemic. But, the paper said, the pandemic overhauled the transportation system, including transit, and negatively affected ride-hailing models. The paper’s authors suggest the post-pandemic answer is for transit agencies to adapt some of the flexibilities ride-hailing offers.