Driving technique comes second to the compassion that drivers with the Mecklenburg Transportation System (MTS) need to do the job.
“You got to care about the person you are dealing with, be concerned, and be considerate that they're not going to understand you,” MTS driver Alison Montgomery said.
Care, concern, and consideration were a big part of a recent dementia-friendly training for MTS workers.
“We started with our age-friendly framework and the county's commitment to build an age-friendly community. Age-Friendly Mecklenburg Program Coordinator Kristine Arnau said. "Then we dove into our age sensitivity training."